Product Reclaims (Faulty items)Updated 22 days ago

We take extreme care and pride in the quality of our items. However, all our garments are hand sewn and made, so human mistakes can of course occur - we won't pretend that we are are perfect. 

*Please note that general wear-and-tear related issues may not fulfil the definition of a manufacturing defect.

On the rare occasion that you believe that you have received a faulty item, please follow the next steps:

1. Submit the issue via our portal, selecting Claim

2. You will be asked to submit a photo and description of the issue

3. Once submitted, we’ll review your issue personally and get back to you within 1-3 business days (Mon-Fri) via email. 

Alternatively: 

1. Send an email with your issue to [email protected]

2. Please attach a photo with the issue you are facing

3. We’ll review your issue personally and get back to you within 1-3 business days (Mon-Fri) via email.