Product Reclaims (Faulty items)Updated a month ago

We take extreme care and pride in the quality of our items. However, all our garments are hand sewn and made, so human mistakes can of course occur - we won't pretend that we are are perfect. 

*Please note that general wear-and-tear related issues may not fulfil the definition of a manufacturing defect.

On the rare occasion that you believe that you have received a faulty item, please follow the next steps:

1. Submit the issue via our portal, selecting Defect/Damage

2. You will be asked to submit a photo and description of the issue

3. Once submitted, we’ll review your issue personally and get back to you within 2-3 business days (Mon-Fri) via email. 

Alternatively: 

1. Send an email with your issue to [email protected]

2. Please attach a photo with the issue you are facing

3. We’ll review your issue personally and get back to you within 2-3 business days (Mon-Fri) via email.