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ORDER ISSUES

Amend or cancel order

We can’t guarantee that we are able to cancel your order once placed due to the volume of orders being processed in our warehouse at any given time, it’s not possible for them to locate individual orders and cancel them. However, if you would like to

I forgot to apply my discount code

We understand these things can happen, so we are happy to apply the discount code retroactively, so there is no need to place a second order. Please get in touch with our customer care team and our team will help get this sorted.

Wrong goods delivered / Missing item

We work with a 3rd party logistics company, who helps pack and process our orders. Although we strive to send out the orders correctly, and have a system in place to reduce the likelihood of this happening.  Sometimes packing mistakes can still happe

Product Reclaims (Faulty items)

We take extreme care and pride in the quality of our items. However, all our garments are hand sewn and made, so human mistakes can of course occur - we won't pretend that we are are perfect. Please note that general wear-and-tear related issues may

Payment Question

We currently accept the following forms of payment, country dependant:. Visa, Mastercard, Maestro, American Express, Klarna (selected countries), iDeal (Netherlands), PayPal (selected countries), Swish (selected countries) Bancontact, Apple Pay and G

I can only see Credit card payment, and no other options?

Please note that if you are signed into the Shop App when making a payment, the local payment options won't appear (you will only see the credit card option). Please sign out of the Shop App before continuing. You have to go through the longer checko