Wrong goods delivered / Missing itemUpdated a month ago

We work with a 3rd party logistics company, who helps pack and process our orders. Although we strive to send out the orders correctly, and have a system in place to reduce the likelihood of this happening.  Sometimes packing mistakes can still happen (we wish they didn’t).

On the rare occasion that you have received a wrong item or you are missing an item from your order. 

Please submit your wrong goods delivered or missing item via our portal - selecting Damage/Defect and following the process. Once submitted, we'll review your issue personally and get back to you within 2-3 business days (Mon-Fri) via email. 

Alternatively: 

1. Send an email with your issue to [email protected]

2. Please attach the following photos to the email above:

- One of the outer bag the item came in (so we can see the label sticker on it) 

- A photo of the item you have received (highlight the issue, size, colour, model)

3. We’ll review your issue personally and get back to you within 2-3 business days (Mon-Fri) via email.