Ninepine

While we cover the shipping costs for exchanges within the EU and returns for store credit, general return shipping costs are the responsibility of the customer - we do not offer free returns if you opt for a refund (we only offer free exchanges). We offer discounted return shipping labels which you can select within our returns portal. The cost will be deducted from your final refund.&#xA0;<a href="https://www.nine-pine.com/pages/return-shipping-cost" style=" text-decoration: none;">Click here to see return shipping charges</a>

While we cover the shipping costs for exchanges within the EU and returns for store credit, general return shipping costs are the responsibility of the customer - we do not offer free returns if you opt for a refund (we only offer free exchanges). We

Returns shipping

RETURNS & REFUNDS

Where is Ninepine from?

Why is everything in English if you're from Sweden?

GENERAL

How long will it take to receive my order?

How to track my order? Budbee

How to track my order (UPS, Bring, DB Schenker, DHL, PostNord)

Changing delivery details (address, date, time)

Delivery Costs (EU)

Delivery Costs Non-EU orders (Excluding Norway, UK, AUS, UAE, SG and US )

Orders to Norway

Orders to UK

Orders to US

Uncollected or returned orders due to incorrect/incomplete address

SHIPPING & DELIVERY

Non-EU

Exchange Process

EXCHANGES

Return Policy

Returns process

Returns drop-off locations

When can I expect my refund?

Return & Exchanges in person at flaship store in Stockholm

Amend or cancel order

I forgot to apply my discount code

Wrong goods delivered / Missing item

Product Reclaims (Faulty items)

Payment Question

I can only see Credit card payment, and no other options?

ORDER ISSUES

Sizing and care guide?

Where is your size guide displayed?

PRODUCT SIZING

Returns shippingUpdated 4 months ago