RETURNS & REFUNDS
Return Policy
You can return your unused and unwashed items within 30 days of receiving your items. To return your order, please submit your submit your request via our return portal. For more information, please see "Returns process".Please note that returns are
Returns Process
How to return your order (EU):1. Register your return via our return portal here. 2. When you have filled out the online return form you will get an email sent directly to your inbox with a shipping label and shipping instructions included. Please ch
Returns Shipping
Whilst we cover the return shipping costs for exchanges only within the EU and returns for store credit - General return shipping costs are the responsibility of the customer - we do not offer free returns (EU or NON EU) if you opt for a refund (we o
Returns Drop-off locations
Budbee Returns (SE, DK, NL, BE and FI only). Budbee box returns do not require any labels. It is advised that you have the Budbee app on your phone for the smoothest experience. Once you have submitted your return via our portal, you will receive an
When can I expect my refund?
Once you have submitted your return through the portal, and you have sent back your order with the return label and instructions received. It can take 2-3 weeks (can be sooner depending on country) for the order to be received back to the warehouse.
Return & Exchanges in person at flaship store in Stockholm
Online Orders. Online orders can be returned or exchanged (in-person only) at our flagship store in Stockholm. The items have to be in the original condition, unwashed and with the original tags. All returns and/or exchanges need to be done within 30