When can I expect my refund?Updated 6 months ago

Once you have submitted your return through the portal, and you have sent back your order with the return label and instructions received. It can take 2-3 weeks (can be sooner depending on country) for the order to be received back to the warehouse. 

Once the return team has inspected the return, the automatic refund will be triggered minus the return label cost. From the moment the refund has been triggered, you will receive a confirmation of the refund and from there, it usually takes between 7-10 working days for the refund to be processed back by the bank.

The same goes for orders which have been paid via Klarna. Once the refund has been triggered minus the return label cost, this will update your invoice with Klarna. We advise you to check your Klarna app.

If you opted for store credit, your order amount will be credited to you via email once you dropped off your return to the designated carrier.