When can I expect my refund?Updated a month ago

Once you have submitted your return through the portal, and you have sent back your order with the return label and instructions received. It can take 2-3 weeks (can be sooner depending on country) for the order to be received back to the warehouse. 

Once the return team has inspected the return, the automatic refund will be triggered minus the return label cost (Please see our return postage prices here). From the moment the refund has been triggered, you will receive a confirmation of the refund and from there, it usually takes between 7-10 working days for the refund to be processed back by the bank.

The same goes for orders which have been paid via Klarna. Once the refund has been triggered minus the return label cost, this will update your invoice with Klarna directly. We advise you to check your Klarna app.

Refund method

*If you opted for store credit, your order amount will be credited to you once you dropped off your return with the courier and they have marked it in transit. 

**If you opted for a refund, you will receive your money, minus the return label cost, once we have inspected the return in our warehouse in Sweden (typically within 2-3 weeks).