Ninepine

We do not get notified when orders are returned by the carrier back to us due to non-collection or incorrect/incomplete delivery addresses. &#x2063;&#x2063; If this has happened to your order, please get in touch via email at help@ninepine.com and one of our team can help get this resolved.

We do not get notified when orders are returned by the carrier back to us due to non-collection or incorrect/incomplete delivery addresses. ⁣⁣. If this has happened to your order, please get in touch via email at help@ninepine.com and one of our team

Uncollected or returned orders due to incorrect/incomplete address

SHIPPING & DELIVERY

Where is Ninepine from?

Why is everything in English if you're from Sweden?

GENERAL

How long will it take to receive my order?

How to track my order? Budbee

How to track my order (UPS, Bring, DB Schenker, DHL, PostNord)

Changing delivery details (address, date, time)

Delivery Costs (EU)

Delivery Costs Non-EU orders (Excluding Norway, UK, AUS, UAE, SG and US )

Orders to Norway

Orders to UK

Orders to US

Non-EU

Exchange Process

EXCHANGES

Return Policy

Returns process

Returns shipping

Returns drop-off locations

When can I expect my refund?

Return & Exchanges in person at flaship store in Stockholm

RETURNS & REFUNDS

Amend or cancel order

I forgot to apply my discount code

Wrong goods delivered / Missing item

Product Reclaims (Faulty items)

Payment Question

I can only see Credit card payment, and no other options?

ORDER ISSUES

Sizing and care guide?

Where is your size guide displayed?

PRODUCT SIZING

Uncollected or returned orders due to incorrect/incomplete addressUpdated 4 months ago