Please see the shipping transit estimate information table here: https://www.nine-pine.com/pages/shipping. Please see the shipping transit estimate information table below.⁣⁣ All orders are packed and shipped from Malmö, Sweden from Monday to Friday

Please see the shipping transit estimate information table here: <a href="https://www.nine-pine.com/pages/shipping" style=" text-decoration: none;" target="_blank">https://www.nine-pine.com/pages/shipping</a>Please see the shipping transit estimate information table below.&#x2063;&#x2063; All orders are packed and shipped from Malm&#xF6;, Sweden from Monday to Friday (Couriers do not pick up packages on weekends). &#x2063; &#x2063; All orders are packed by our third-party logistics partner called &quot;Postpac&quot; in Malm&#xF6;, Sweden. Their daily cut-off time is 15:00 CET - website orders placed before this time are usually packed the same day. &#x2063; &#x2063; Couriers such as FedEx, UPS, Budbee, DHL etc. usually pick up packages from the Malm&#xF6; warehouse once per day by truck (Mondays-Fridays). The couriers then take the packages to the closest sorting terminal where they get scanned. &#x2063;Here is the full process<ol><li dir="ltr" style="text-decoration:none;">Order made by customer</li><li dir="ltr" style="text-decoration:none;">Order packed by our 3PL during weekdays (first in first out)</li><li dir="ltr" style="text-decoration:none;">Packages sorted per transporter inside the warehouse</li><li dir="ltr" style="text-decoration:none;">Transport company picks up the packages (they come once per day)</li><li dir="ltr" style="text-decoration:none;">Transport company takes your package to the closet terminal where it is first scanned</li><li dir="ltr" style="text-decoration:none;">Package is in transit</li><li dir="ltr" style="text-decoration:none;">Package is delivered</li></ol>You will receive a shipping confirmation once the order has been processed. There you will find your tracking link (for orders with UPS, Bring, Fedex, DHL, PostNord). Please allow 36 hours for the tracking link to update.If you have ordered with Budbee box or home delivery, please download the free Budbee app to track your order and to receive updates.

How long will it take to receive my order?

Our primary transporter partner is Budbee (now also known as Instabee) and we offer both box pickup (SE, NL, BE, DK and FI)  and home delivery (only SE, DK and FI). We recommend downloading their free app for the smoothest experience to track your or

Our primary transporter partner is Budbee (now also known as Instabee) and we offer both box pickup (SE, NL, BE, DK and FI) &#xA0;and home delivery (only SE, DK and FI). We recommend downloading their free app for the smoothest experience to track your order and receive pick up notifications.If you have ordered via Budbee before, the notifications about delivery will be sent via the free Budbee App. If you have never ordered via Budbee before, then you will receive an SMS or email notification with the tracking link and pick up nofications.<a href="https://budbee.com/box-location-map/" style=" text-decoration: none;" target="_blank">Budbee Box locations</a>&#x2063;<a href="https://apps.apple.com/se/app/budbee/id1484774206" style=" text-decoration: none;" target="_blank">Budbee App Download (Apple)&#x2063;</a><a href="https://play.google.com/store/apps/details?id=com.budbee.tracking&amp;hl=en_US" style=" text-decoration: none;" target="_blank">Budbee App Download (Google Play</a> Important requirements for Budbee deliveries:Budbee works through your SMS telephone number, and it has to be a valid number for the country you are ordering to. For example, if you are in Sweden, you need a valid Swedish number beginning with +467...&#x2063;Please note: if your SMS number is incorrect or invalid (not a phone number from the following countries (SE +46, FI +358, BE +32, DK +45, NL +31) then you will not receive any notifications on your delivery and the order will be returned back to us.

How to track my order? Budbee Deliveries

After you have placed your order, you will receive a shipping confirmation once the order has been processed. There you will find your tracking link. Please allow 36 hours for the tracking link to update. Please check your spam/promotions folder if y

<div data-accordion id="isPasted"><div data-accordion-body>After you have placed your order, you will receive a shipping confirmation once the order has been processed. There you will find your tracking link.&#xA0;Please allow 36 hours for the tracking link to update. Please check your spam/promotions folder if you have not received your shipping confirmation email.&#xA0;All orders are shipped Monday through Friday. Couriers do not collect orders on the weekend.</div></div><div data-accordion> </div>

How to track my order (UPS, Bring, DHL, PostNord and Fedex)

Budbee delivery. Unfortunately, when an order has already been fulfilled and sent out we can not make any changes, in order to see whether your order is shipped please look at “Where is my order” and follow instructions to see where your order is. Yo

Budbee deliveryUnfortunately, when an order has already been fulfilled and sent out we can not make any changes, in order to see whether your order is shipped please look at &#x201C;Where is my order&#x201D; and follow instructions to see where your order is.&#xA0;You might be able to change the delivery details through downloading the Budbee App and request to change the Budbee box location through there directly.Please note, that if the order has already been delivered to the original location box, Budbee can&apos;t make any further changes.If you have ordered via Budbee before, the notifications about delivery will be sent via the free Budbee App. If you have never ordered via Budbee before, then you will receive an SMS or email notification with the tracking link and pick up notifications.<a href="https://budbee.com/box-location-map/" style=" text-decoration: none;" target="_blank">Budbee Box locations</a>&#x2063;<a href="https://apps.apple.com/se/app/budbee/id1484774206" style=" text-decoration: none;" target="_blank">Budbee App Download (Apple)&#x2063;</a><a href="https://play.google.com/store/apps/details?id=com.budbee.tracking&amp;hl=en_US" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Budbee App Download (Google Play)</a> UPS DeliveryUnfortunately, when an order has already been fulfilled and sent out we can not make any changes, in order to see whether your order is shipped please look at &#x201C;Where is my order&#x201D; and follow instructions to see where your order is.&#xA0;For order still in transit, you might be able to change the delivery details by downloading the <a href="https://www.ups.com/nl/en/track/ups-my-choice.page" style=" text-decoration: none;" target="_blank">MY CHOICE UPS APP</a>. DHL DeliveryUnfortunately for DHL delivery, when an order has already been fulfilled and sent out we can not make any changes, in order to see whether your order is shipped please look at &#x201C;Where is my order&#x201D; &#xA0;and follow instructions to see where your order is.For orders still in transit, you might be able to make delivery changes through the DHL APP directly. <a href="https://play.google.com/store/apps/details?id=com.dhl.exp.dhlmobile&amp;hl=en_GB" rel="noopener noreferrer" target="_blank">DHL APP Download (Google Play)</a> <a href="https://apps.apple.com/sa/app/dhl-express-mobile-app/id1426463073" rel="noopener noreferrer" target="_blank">DHL APP Download (Apple)</a> Bring DeliveryUnfortunately, when an order has already been fulfilled and sent out we can not make any changes, in order to see whether your order is shipped please look at &#x201C;Where is my order&#x201D; &#xA0;and follow instructions to see where your order is.You might be able to change the delivery details such as delivery method, delivery date and time through downloading the <a href="https://apps.apple.com/se/app/bring/id6468981790" style=" text-decoration: none;" target="_blank">Bring app</a>. PostNord DeliveryUnfortunately for PostNord delivery, when an order has already been fulfilled and sent out we can not make any changes, in order to see whether your order is shipped please look at &#x201C;Where is my order&#x201D; &#xA0;and follow instructions to see where your order is.If you need to make any delivery changes please contact us at:&#xA0;<a data-fr-linked="true" href="mailto:help@ninepine.com">help@ninepine.com</a>. We can&apos;t guarantee that any changes can be applied once the order is in transit or delivered, but we will try our best. FedEx DeliveryUnfortunately for FedEx delivery, when an order has already been fulfilled and sent out we can not make any changes, in order to see whether your order is shipped please look at &#x201C;Where is my order&#x201D; &#xA0;and follow instructions to see where your order is.If you need to make any delivery changes please contact us at: <a data-fr-linked="true" href="mailto:help@ninepine.com">help@ninepine.com</a>. We can&apos;t guarantee that any changes can be applied once the order is in transit or delivered, but we will try our best.

Changing delivery details (address, date, time)

We offer free shipping to EU countries for orders over 50 Euros. Otherwise, shipping costs will be shown at the checkout.

<div data-accordion id="isPasted"><div data-accordion-body>We offer free shipping to EU countries for orders over 50 Euros. Otherwise, shipping costs will be shown at the checkout.</div></div><div data-accordion> </div>

Delivery Costs (EU)

No customs or admin fees for orders shipped to Norway, United Kingdom, United States, Australia or Switzerland. For Norway, this applies for items below 3000 NOK, for Australia, this applies to orders below 900 AUD. We want every Ninepine customer to

<div id="isPasted">No customs or admin fees&#xA0;for orders shipped to&#xA0;Norway, United Kingdom, United States, Australia or Switzerland. For Norway, this applies for items below 3000 NOK, for Australia, this applies to orders&#xA0;below 900 AUD.We want every Ninepine customer to enjoy a smooth, hassle&#x2011;free shopping experience, no matter where they live. Although we ship all orders from within the EU and work closely with our shipping partners to minimise customs&#x2011;related friction, we&#x2019;re not yet able to cover customs and import fees in every non&#x2011;EU country.Expanding this coverage often requires local company registrations and significant legal processes, but we&#x2019;re actively working on it and prioritising countries based on demand.If you are ordering from outside the EU, please be prepared to pay your country&#x2019;s VAT, customs duties, and any applicable handling or import fees. These charges are set by your local authorities and vary by country.&#xA0;Customs duties and import VAT are assessed at the moment your order enters your country. This means they&#xA0;must still be paid even if the order is returned, as the import technically occurred. Returning the item does not cancel or refund government&#x2011;issued charges.</div>

Delivery Costs Non-EU orders

We ship to Norway using Bring/Postens Pick Up Point Service or Home Delivery. Since we have registered with the Norwegian Tax Administration (in their VOEC scheme), our prices include VAT for Norwegian customers. Norwegian customers will not need to

We ship to Norway using Bring/Postens Pick Up Point Service or Home Delivery.Since we have registered with the Norwegian Tax Administration (in their VOEC scheme), our prices include VAT for Norwegian customers. Norwegian customers will not need to pay VAT when receiving their items. For orders below 3000 NOK there should be no import duty charged by Norwegian customs.Please contact us via our contact page if any issues arise and we will solve them together.&#xA0;Please note: We do not offer free exchanges for NON-EU customers (UK, Norway, Switzerland, US, Australia and Singapore). However, you can still return your item via the <a href="https://returns.yayloh.com/retailer/ninepine" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">return portal</a> and place a new order online when ready.*If you opted for store credit, your order amount will be credited to you once you dropped off your return with the courier and they have marked it in transit.&#xA0;**If you opted for a refund, you will receive your money once we have inspected the return in our warehouse in Sweden (typically within 2-3 weeks).

Orders to Norway

We ship to the UK using UPS and FedEx. As soon as it ships, you’ll receive a confirmation email with a link to track its progress. If you haven’t received a confirmation email please check your spam folder and/or email us at help@ninepine.com. Return

<div data-accordion id="isPasted"><div data-accordion-body>We ship to the UK using UPS and FedEx. As soon as it ships, you&#x2019;ll receive a confirmation email with a link to track its progress. If you haven&#x2019;t received a confirmation email please check your spam folder and/or email us at <a href="mailto:help@nine-pine.com" id="isPasted" style=" text-decoration: none;">help@ninepine.com</a>Returns are not free, return postage fees apply for returned from the UK (albeit discounted) if you wish to return your order. Please see our return postage prices <a href="https://www.ninepine.se/pages/return-shipping-cost" id="isPasted" style=" text-decoration: none;" target="_blank">here</a>.Please note: We do not offer free exchanges for NON-EU customers. However, you can still return your item via the <a href="https://returns.yayloh.com/retailer/ninepine" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">return portal</a> and place a new order online when ready.*If you opted for store credit, your order amount will be credited to you once you dropped off your return with the courier and they have marked it in transit.&#xA0;**If you opted for a refund, you will receive your money once we have inspected the return in our warehouse in Sweden (typically within 2-3 weeks).</div></div><div data-accordion> </div>

Orders to UK

Orders to the US that are below USD 800 are exempt for VAT, import duty and admin fees. Original shipping costs are non refundable and return postage fees apply (albeit discounted). Please see our return postage prices here. Please note: We do not of

Orders to the US that are below USD 800 are exempt for VAT, import duty and admin fees. Original shipping costs are non refundable and return postage fees apply (albeit discounted).Please see our return postage prices <a href="https://www.ninepine.se/pages/return-shipping-cost" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">here</a>.Please note: We do not offer free exchanges for NON-EU customers (UK, Norway, Switzerland, US, Australia and Singapore). However, you can still return your item via the <a href="https://returns.yayloh.com/retailer/ninepine" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">return portal</a> and place a new order online when ready.*If you opted for store credit, your order amount will be credited to you once you dropped off your return with the courier and they have marked it in transit.&#xA0;**If you opted for a refund, you will receive your money once we have inspected the return in our warehouse in Sweden (typically within 2-3 weeks).

Orders to US

We do not get notified when orders are returned by the carrier back to us due to non-collection or incorrect/incomplete delivery addresses. ⁣⁣. If this has happened to your order, please get in touch via email at help@ninepine.com and one of our team

We do not get notified when orders are returned by the carrier back to us due to non-collection or incorrect/incomplete delivery addresses. &#x2063;&#x2063;If this has happened to your order, please get in touch via email at help@ninepine.com and one of our team can help get this resolved.

SHIPPING & DELIVERY