Please see the shipping transit estimate information table here: https://www.nine-pine.com/pages/shipping. All orders placed Monday – Friday before 11:45 am CET ship within 48 hours from our European (EU) warehouses. As soon as it ships, you’ll recei

Please see the shipping transit estimate information table here: <a href="https://www.nine-pine.com/pages/shipping" style=" text-decoration: none;" target="_blank">https://www.nine-pine.com/pages/shipping</a>All orders placed Monday &#x2013; Friday before 11:45 am CET ship within 48 hours from our European (EU) warehouses. As soon as it ships, you&#x2019;ll receive a confirmation email with a link to track its progress. If you haven&#x2019;t received a confirmation email please check your spam folder or reach out to us.All orders are packed and shipped from Norrk&#xF6;ping, Sweden from Monday to Friday (Couriers do not pick up packages on weekends). &#x2063;Couriers such as UPS, Budbee, DHL etc, usually pick up packages from the Norrk&#xF6;ping warehouse once per day after lunch time by truck (Mondays-Fridays). The couriers then take the packages to the closest sorting terminal where they get scanned.&#x2063;Here is the full process:1. Order made by customer2. Order packed by our 3PL during weekdays (first in first out)3. Packages sorted per transporter inside the warehouse4. Transport company picks up the packages (they come once per day)5. Transport company takes your package to the closet terminal where it is first scanned6. Package is in transit7. Package is deliveredYou will receive a shipping confirmation once the order has been processed. There you will find your tracking link (for orders with UPS, Bring, DB Schenker, DHL, PostNord). Please allow 36 hours for the tracking link to update.If you have ordered with Budbee box or home delivery, please download the free Budbee app to track your order and to receive updates.

How long will it take to receive my order?

Our primary transporter partner is Budbee (now also known as Instabee) and we offer both box pickup (SE, NL, BE, DK and FI)  and home delivery (only SE, DK and FI). We recommend downloading their free app for the smoothest experience to track your or

Our primary transporter partner is Budbee (now also known as Instabee) and we offer both box pickup (SE, NL, BE, DK and FI) &#xA0;and home delivery (only SE, DK and FI). We recommend downloading their free app for the smoothest experience to track your order. If you have ordered via Budbee before, the notifications about delivery will be sent via the free Budbee App. If you have never ordered via Budbee before, then you will receive an SMS or email notification with the tracking link.&#x2063; <a href="https://budbee.com/box-location-map/" style=" text-decoration: none;" target="_blank">Budbee Box locations</a>&#x2063;<a href="https://apps.apple.com/se/app/budbee/id1484774206" style=" text-decoration: none;" target="_blank">Budbee App Download (Apple)&#x2063;</a><a href="https://play.google.com/store/apps/details?id=com.budbee.tracking&amp;hl=en_US" style=" text-decoration: none;" target="_blank">Budbee App Download (Google Play</a> Important requirements for Budbee deliveries: Budbee works through your SMS telephone number, and it has to be a valid number for the country you are ordering to. For example, if you are in Sweden, you need a valid Swedish number beginning with +467...&#x2063; Please note: if your SMS number is incorrect or invalid (not a phone number from the following countries (SE +46, FI +358, BE +32, DK +45, NL +31) then you will not receive any notifications on your delivery and the order will be returned back to us.

How to track my order? Budbee

You will receive a shipping confirmation once the order has been processed. There you will find your tracking link. Please allow 36 hours for the tracking link to update. Please check your spam/promotions folder if you have not received your shipping

<div data-accordion id="isPasted"><div data-accordion-body>You will receive a shipping confirmation once the order has been processed. There you will find your tracking link. Please allow 36 hours for the tracking link to update. Please check your spam/promotions folder if you have not received your shipping confirmation email.&#xA0;</div></div><div data-accordion> </div>

How to track my order (UPS, Bring, DB Schenker, DHL, PostNord)

Budbee delivery. Unfortunately, when an order has already been fulfilled and sent out we can not make any changes, in order to see whether your order is shipped please look at “Where is my order” and follow instructions to see where your order is. Yo

Budbee deliveryUnfortunately, when an order has already been fulfilled and sent out we can not make any changes, in order to see whether your order is shipped please look at &#x201C;Where is my order&#x201D; and follow instructions to see where your order is.&#xA0; You might be able to change the delivery details through downloading the Budbee App and request to change the Budbee box location through there directly. Please note, that if the order has already been delivered to the original location box, Budbee can&apos;t make any &#xA0;further changes. UPS DeliveryUnfortunately, when an order has already been fulfilled and sent out we can not make any changes, in order to see whether your order is shipped please look at &#x201C;Where is my order&#x201D; and follow instructions to see where your order is.&#xA0; You might be able to change the delivery details by downloading the <a href="https://www.ups.com/nl/en/track/ups-my-choice.page" style=" text-decoration: none;" target="_blank">MY CHOICE UPS APP</a> if your order is delivered through UPS.&#xA0; DHL DeliveryUnfortunately for DHL delivery, when an order has already been fulfilled and sent out we can not make any changes, in order to see whether your order is shipped please look at &#x201C;Where is my order&#x201D; &#xA0;and follow instructions to see where your order is. If you need to make any delivery changes please contact us at: <a href="mailto:help@ninepine.com" style=" text-decoration: none;" target="_blank">help@ninepine.com</a> Bring DeliveryUnfortunately, when an order has already been fulfilled and sent out we can not make any changes, in order to see whether your order is shipped please look at &#x201C;Where is my order&#x201D; &#xA0;and follow instructions to see where your order is. You might be able to change the delivery details such as delivery method, delivery date and time through downloading the <a href="https://apps.apple.com/se/app/bring/id6468981790" style=" text-decoration: none;" target="_blank">Bring app</a>. DB Schenker&#xA0;Unfortunately for DB Schenker delivery, when an order has already been fulfilled and sent out we can not make any changes, in order to see whether your order is shipped please look at &#x201C;Where is my order&#x201D; &#xA0;and follow instructions to see where your order is. PostNOrd&#xA0;Unfortunately for PostNord delivery, when an order has already been fulfilled and sent out we can not make any changes, in order to see whether your order is shipped please look at &#x201C;Where is my order&#x201D; &#xA0;and follow instructions to see where your order is. If you need to make any delivery changes please contact us at: <a href="mailto:help@ninepine.com" style=" text-decoration: none;" target="_blank">help@ninepine.com</a>

Changing delivery details (address, date, time)

We offer free shipping to EU countries for orders over 50 Euros. Otherwise, shipping costs will be shown at the checkout.

<div data-accordion id="isPasted"><div data-accordion-body>We offer free shipping to EU countries for orders over 50 Euros. Otherwise, shipping costs will be shown at the checkout.</div></div><div data-accordion> </div>

Delivery Costs (EU)

Since we ship our packages from within the EU please be prepared to pay your country’s VAT, custom duty tolls and sometimes additional fees when you purchase from Ninepine outside of the EU. Please note, that original shipping costs are non refundabl

Since we ship our packages from within the EU please be prepared to pay your country&#x2019;s VAT, custom duty tolls and sometimes additional fees when you purchase from Ninepine outside of the EU. Please note, that original shipping costs are non refundable and return postage fees apply (albeit discounted below real costs). Please see our return postage prices <a href="https://www.ninepine.se/pages/return-shipping-cost" style=" text-decoration: none;" target="_blank">here</a>. As a small business, we are looking at ways to make it smoother for non-EU customers to purchase from us but this often requires local company registration and lots of legal fees - we are working on it and prioritising countries based on demand.

Delivery Costs Non-EU orders (Excluding Norway, UK, AUS, UAE, SG and US )

We ship to Norway using Bring/Postens Pick Up Point Service.⁣. ⁣. Since we have registered with the Norwegian Tax Administration (in their VOEC scheme), our prices include VAT for Norwegian customers. Norwegian customers will not need to pay VAT when

We ship to Norway using Bring/Postens Pick Up Point Service.&#x2063;&#x2063;Since we have registered with the Norwegian Tax Administration (in their VOEC scheme), our prices include VAT for Norwegian customers. Norwegian customers will not need to pay VAT when receiving their items. Please contact us via our contact page if any issues arise and we will solve them together.&#xA0; For orders below 3000 NOK there should be no import duty charged by Norwegian customs.

Orders to Norway

We ship to the UK using UPS Home Delivery. Please note that return postage fees apply (albeit discounted below real costs) if you wish to return your order.

<div data-accordion id="isPasted"><div data-accordion-body>We ship to the UK using UPS Home Delivery.&#xA0;Please note that return postage fees apply (albeit discounted below real costs) if you wish to return your order.</div></div><div data-accordion> </div>

Orders to UK

Orders to the US that are below USD 800 are exempt for VAT, import duty and admin fees. Please note, that original shipping costs are non refundable and return postage fees apply (albeit discounted below real costs).

Orders to the US that are below USD 800 are exempt for VAT, import duty and admin fees.&#xA0;Please note, that original shipping costs are non refundable and return postage fees apply (albeit discounted below real costs).

Orders to US

We do not get notified when orders are returned by the carrier back to us due to non-collection or incorrect/incomplete delivery addresses. ⁣⁣. If this has happened to your order, please get in touch via email at help@ninepine.com and one of our team

We do not get notified when orders are returned by the carrier back to us due to non-collection or incorrect/incomplete delivery addresses. &#x2063;&#x2063; If this has happened to your order, please get in touch via email at help@ninepine.com and one of our team can help get this resolved.

SHIPPING & DELIVERY