We offer free exchanges for a different size/length/colour or model of equivalent value (as long as the original item is in its original condition, unused, unwashed, and stain‑free) in all EU member states. Exchange requests must be submitted within

We offer free exchanges for a different size/length/colour or model of equivalent value (as long as the original item is in its original condition, unused, unwashed, and stain&#x2011;free) in all EU member states. Exchange requests must be submitted within 30 days of receiving the original item via our&#xA0;<a href="https://www.ninepine.se/a/pango/return-form" target="_blank" rel="noopener noreferrer">return portal.</a> Once an exchange request has been submitted, the replacement item will only be shipped after the original item has been handed back to the carrier and marked as in transit. If the original item is not returned, the exchange order will not be shipped.An original item can be exchanged a maximum of two times. Please note: We do not offer free exchanges for NON-EU customers (UK, Norway, Switzerland, US, Australia and Singapore). However, you can still return your item via the <a href="https://www.ninepine.se/a/pango/return-form/9lmDQkxX" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">return portal</a> and place a new order online when ready.*If you opted for store credit, your order amount will be credited to you once you dropped off your return with the courier and they have marked it in transit.&#xA0;**If you opted for a refund, you will receive your money once we have inspected the return in our warehouse in Sweden (typically within 2-3 weeks).

We do not offer free exchanges for NON-EU customers (UK, Norway, Switzerland, US, Australia and Singapore). However, you can still return your item via the return portal and place a new order online when ready. *If you opted for store credit, your or

We do not offer free exchanges for NON-EU customers (UK, Norway, Switzerland, US, Australia and Singapore). However, you can still return your item via the <a href="https://www.ninepine.se/a/pango/return-form" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">return portal</a> and place a new order online when ready.*If you opted for store credit, your order amount will be credited to you once you dropped off your return with the courier and they have marked it in transit.&#xA0;**If you opted for a refund, you will receive your money once we have inspected the return in our warehouse in Sweden (typically within 2-3 weeks).&#xA0;Return &amp; Commercial invoicesMost NON-EU returns will need to include commercial invoices on the return package. Please note, that original shipping costs are non refundable and returns are not free. Please see our<a href="https://www.nine-pine.com/pages/return-shipping-cost" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">&#xA0;Return shipping charges</a>.For Norway returns, no commercial invoices are needed so please register your return through the <a href="https://www.ninepine.se/a/pango/return-form" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">portal</a>. Once registered, you will receive your shipping label and instructions to your email directly. Please check your spam/promotions folder in case it lands there.For UK, Switzerland, Australia, USA and Singapore returns, you will need commercial invoices, so please register your return through the <a href="https://returns.yayloh.com/retailer/ninepine" rel="noopener noreferrer" target="_blank">portal.</a> Once registered, you will receive your shipping label and commercial invoice, along with the return instructions to your email directly. Please check your spam/promotions folder in case it lands there.

Non-EU

Exchange process for EU customers:1. Register your exchange via our return portal. 2. Follow the prompts and specify the exact item you wish to receive (model, colour, size etc). 3. Once you have submitted your exchange request, we are not able to ma

Exchange process for EU customers: 1. Register your exchange via our <a href="https://www.ninepine.se/a/pango/return-form" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">return portal</a>.2. Follow the prompts and specify the exact item you wish to receive (model, colour, size etc).3. Once you have submitted your exchange request, we are not able to make any changes as the exchange order goes through an automated process to be sent as soon as possible.4. You will receive your free prepaid shipping label and return instructions directly to your email inbox, please also check your spam/promotions folder in case it lands in there.5. Your exchange order will be sent to you as soon as possible. We ship orders Monday through Friday only. Please note:We do not offer free exchanges for NON-EU customers (UK, Norway, Switzerland, US, Australia and Singapore). However, you can still return your item via the <a href="https://www.ninepine.se/a/pango/return-form" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">return portal</a> and place a new order online when ready.*If you opted for store credit, your order amount will be credited to you once you dropped off your return with the courier and they have marked it in transit.&#xA0;**If you opted for a refund, you will receive your money once we have inspected the return in our warehouse in Sweden (typically within 2-3 weeks).&#xA0;

EXCHANGES

EU

Non-EU

Exchange Process (EU Only)